Forwarding Email as an Attachment

To help your Administrator provide a solution to an e-mail issue, it is necessary to send the original message with headers intact. The best way to do that is to forward a copy of the error message as an attachment.

Below are instructions on how to forward an email as an attachment for some popular email clients.

• Mail (Mac OSX)
• Mozilla Mail
• Mozilla Thunderbird
• Outlook 2007
• Outlook 2010
• Outlook 2011 (Mac OSX)

Mail (Mac OSX)

1. Open the message you wish to forward as an attachment.
2. Go to the Message menu.
3. Select Forward as Attachment.

Mozilla Mail

1. Go to the Edit menu.
2. Select Preferences.
3. Click on Composition in the left hand menu.
4. There is a drop down menu with the title Forward Messages as. Click on the arrow to pull down the menu and select As Attachment.

Mozilla Thunderbird

1. Open the message you wish to forward as an attachment.
2. Go to the Message menu.
3. Select Forward As and then choose Attachment.

Outlook 2007

1. Select the message you wish to forward as an attachment from your inbox or mailbox folder.
2. Go to the Actions menu.
3. Select Forward as Attachment.

Outlook 2010

1. Select the message you wish to forward as an attachment from your inbox or mailbox folder.
2. Select the Home tab
3. In the Respond pane choose More > Forward as Attachment
   

Outlook 2011 (Mac OSX)

1. Select the message you wish to forward as an attachment from your inbox or mailbox folder.
2. Go to the Message menu.
3. Select Forward Special > As Attachment